Refund policy
Return & Exchange Policy
We stand behind the quality of our products and want you to shop with confidence.
In-Store Returns or Exchanges (within 30 days)
- Must be returned in-store within 30 days of purchase.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
- Customers are responsible for return transportation.
- No mail-in returns will be accepted without prior written approval.
Final Sale & Exclusions
- All online orders are FINAL SALE, unless an item arrives damaged or defective.
- Accessories are final sale and not eligible for warranty.
Warranty Coverage
Our warranty covers manufacturer defects only. It does not include damage caused by misuse, improper installation, weather exposure, or normal wear and tear.
All claims must be brought in-store with proof of purchase.
| Product Type | Warranty Duration |
|---|---|
| Standard Fixtures | 3 Years |
| Integrated LED Fixtures | 2 Years |
| Bulbs | 1 Year |
| Outdoor Transformers | 3 Years |
| Accessories | Not Covered |
Order Issues
If your order arrives damaged, incorrect, or does not arrive within the estimated time, please email info@almaslighting.ca with your name and order number.
We’ll review and resolve the issue as quickly as possible.
Why Shop with Almas Lighting
