Terms of service

1. General Provisions

• These Terms of Service constitute a legally binding agreement between you (the “User”), whether personally or on behalf of an entity, and Almas Lighting Inc., with its registered office reachable at info@almaslighting.ca, concerning your access to and use of our websites, mobile versions, and any associated platforms (collectively, the “Site”).
• By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, or lack the legal capacity to be bound, you must cease use of the Site immediately.
• These Terms of Service, your use of the Site, and any resulting agreements are governed by the laws of Canada. If you access the Site from outside Canada, you do so at your own risk and are responsible for compliance with local laws.
• All orders placed through the Site are governed by the terms outlined on the order page and those below.

2. Our Services

• The Site offers outdoor lighting products for homeowners, businesses, and contractors. Orders may be placed directly through the Site or by contacting us.
• You may purchase products using available payment methods at checkout. Third-party payment processors are subject to their own terms and policies, which you agree to when using their services.
• Orders are non-refundable and final once confirmed, with the exception of a 24-hour cancellation window following purchase confirmation. We encourage you to review orders carefully prior to completion.

3. Claims and Complaints

Complaints must be submitted in writing to info@almaslighting.ca and must include:

• Full name
• Mailing and email address
• Clear description of the issue
• Desired resolution

Complaints will be reviewed within 30 days of receipt. Our response will be sent to the email address provided.

We may request additional information to resolve your claim. If you fail to respond within the specified period (no shorter than 7 days), your complaint may be closed without resolution.

4. User Representations

By using the Site, you represent and warrant that:

• All submitted information is truthful, accurate, and current
• You will maintain the accuracy of this information
• You have legal capacity to agree to these Terms
• You are not a minor in your jurisdiction
• You will not access the Site using bots, scripts, or automated methods
• You will not use the Site for unlawful purposes
• Your use of the Site complies with applicable laws

If any submitted information is inaccurate or incomplete, we reserve the right to suspend or terminate your access to the Site.

You are responsible for maintaining the confidentiality of your account credentials. We reserve the right to reclaim or modify any username deemed inappropriate or misleading.

5. Intellectual Property Rights

• All content on the Site—including code, designs, graphics, videos, text, and trademarks—is the intellectual property of Almas Lighting Inc. or its licensors. It is protected under Canadian and international copyright, trademark, and unfair competition laws.
• No part of the Site or its content may be copied, reproduced, published, distributed, or otherwise exploited for commercial purposes without prior written consent.
• You are granted a limited, non-transferable license to access and use the Site and to download or print portions of content for personal, non-commercial use only. All rights not expressly granted are reserved.

6. Modifications and Interruptions

• We may update, modify, or remove content on the Site at any time, with or without notice.
• We are not liable for any price changes, content changes, or service suspensions.
• The Site may experience downtime due to technical issues or maintenance. Availability is not guaranteed.
• You agree that we are not liable for any loss resulting from Site unavailability or technical interruptions.
• We are under no obligation to maintain or update the Site.

7. Dispute Resolution

• In the event of a dispute, both parties agree to attempt resolution amicably. All disputes arising from these Terms or the use of the Site will be governed by Canadian law.

8. Corrections and Accuracy

• The Site may contain typographical or pricing errors. We reserve the right to correct such errors without prior notice.
• The Site is provided “as-is” and “as-available.” We disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We make no guarantees about the accuracy, completeness, or availability of the Site or its content.
• You agree to use good judgment and caution in all transactions or interactions through the Site.

9. Limitation of Liability

• To the fullest extent permitted by law, Almas Lighting Inc., including its officers, employees, and agents, shall not be liable for any direct or indirect damages, including loss of profits, data, or goodwill, arising from your use of the Site or our services. This limitation does not override your consumer protection rights under applicable law.
• By using the Site, you consent to receive all communications electronically. You waive any legal requirements for non-electronic signatures or records.

10. Final Provisions

• These Terms, along with any additional posted policies, constitute the entire agreement between you and Almas Lighting Inc.
• We may assign our rights and obligations under these Terms without notice. We are not liable for delays or failures caused by events beyond our reasonable control.
• If any clause is deemed unenforceable, the remainder of the Terms will remain valid and enforceable.
• No agency, partnership, or employment relationship is created by these Terms.
• You agree not to challenge the validity of these Terms on the basis of their electronic format or lack of a physical signature.
• We reserve the right to update these Terms at any time. Notice will be provided via email. If you do not object within 7 days, the updated Terms are deemed accepted.
• These Terms remain binding for as long as you use the Site, maintain an account, or have outstanding obligations to us, and for up to 2 years afterward, or as long as legally required.
• Both parties may agree in writing to an earlier termination of these Terms.